Frequently Asked Questions

Yes, we provide free tracked shipping on all orders over £25. For orders under £25, a small shipping fee applies, which will be shown at checkout.

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original sealed packaging.

"Have a question? You can reach us anytime through our Contact Page or by emailing us at info@boutiquedeparfum.co.uk . For quick assistance, our Live Chat feature is available directly on our website."

"All orders are dispatched via Royal Mail’s tracked service. As soon as your order is packed, we’ll provide you with a tracking number so you can follow its journey."

"Please note that we’re unable to cancel orders once they’ve been dispatched. If you’d like to cancel an order, contact us as soon as possible at info@boutiquedeparfum.co.uk, and we’ll do our best to assist."

If your order arrives damaged or defective, please contact us at info@boutiquedeparfum.co.uk and we’ll work with you to find the quickest, most convenient solution.

You’ll find our return address on the shipping label attached to every box.

For full details, please visit our Returns Policy page.

We accept all major credit cards for your convenience.

For a faster checkout, you can also pay using Shop Pay, Google Pay, or Apple Pay.

Prefer more flexibility? We’ve partnered with Klarna to offer secure, interest-free payment options—so you can shop with confidence.